Contact us

Do you have questions, doubts, or simply want to tell us about your travel experiences?
We are always happy to hear from you!

Our customer support is handled directly through our Instagram page @12Explore_itSend us a direct message: we will reply within 48 hours to all requests, whether they are technical issues, curiosities about our guides, or suggestions for new destinations to explore.

✈️ Every message is an opportunity for us to improve and make our guides even more useful and authentic.

FAQs

12Explore guides are digital PDFs designed to truly accompany you on your journey.
Every image and address is clickable: with a tap, you can directly open the location on Google Maps and be guided there.
This way, you explore the city as if you always have a friend with you who knows every corner.

By purchasing a guide, you will receive a complete digital file, with itineraries, practical tips, interactive maps, and the best places to eat, sleep, and experience the city.
Everything you need to organize your trip easily, quickly, and stress-free.

Immediately after payment, you will receive an automatic email with the link to download the guide in PDF format.
You can save it on your phone, tablet, or computer and consult it even offline during your trip.

It's very simple:

Choose the destination you want to explore.
Complete the purchase.
Download the guide and start discovering the city immediately.
By clicking on images, the map with the route to follow will automatically open, no additional apps, all integrated.

Yes! The guides are downloadable and viewable even offline.
The only part that requires a connection is the direct opening of links on Maps, but you can still read all sections and tips without being online.

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